Return & Exchange Policy

Return Eligibility Requirements

To be eligible for a return or exchange, your item must meet all of the following conditions:

Timeframe:

For Direct Website Purchases: Return request must be initiated within 30 days of your delivery date (not order date). Delivery date is confirmed by tracking information from the shipping carrier. Returns requested after 30 days cannot be accepted.

For Amazon Purchases: Standard Items: 30 days from delivery date | Electronics & High-Value Items: 45 days | Apparel & Clothing: 45 days | Holiday Period (Nov 1 - Dec 31, 2026): Until January 31, 2026 | Damaged Items: No time limit - can be returned at any time.

Product Condition:

• Unused & Unopened: Products must be in original packaging with all seals intact
• No Signs of Use: Products must not show signs of use or tampering
• Original Packaging: Original packaging must be undamaged (boxes, bottles, tubes)
• Complete: All accessories and documentation must be included

Proof of Purchase:

You must provide your original order number or confirmation email, Amazon order number (for Amazon purchases), or receipt/packing slip if available. Returns without proof of purchase cannot be processed.

Hygiene and Safety Policy:

For health and safety reasons, we cannot accept returns of opened or used skincare products (unless defective or damaged), products with broken seals or removed safety packaging, or products that show any signs of use.

Non-Returnable Items:

The following items are final sale and cannot be returned or exchanged:

• Opened or used skincare products (unless defective)
• Products purchased from unauthorized third-party retailers
• Gift cards and promotional items
• Items marked as "Final Sale" or "Clearance"
• Personalized or custom-made items

How to Initiate a Return

The return process varies depending on where you purchased:

For Amazon Purchases:

For Direct Website Purchases:

Exchanges

We want to make sure you get the perfect product! Here's how exchanges work:

How to Exchange:

• Follow the same return process outlined above
• In your email, indicate you'd like an exchange and specify what product you'd like instead (or different size/variant)
• We'll process your exchange as soon as we receive your returned item
• The replacement item will ship within 1-2 business days of receiving your return

Exchange Terms:

Exchanges follow the same eligibility requirements as returns. Exchanges are subject to product availability. If there's a price difference: lower price - we'll refund the difference; higher price - we'll send a secure payment link for the difference. We cover shipping for the replacement item (regardless of reason).

Exchange Timeline:

Return processed: 1-2 business days after receipt | New item ships: 1-2 business days after processing | Standard delivery: 5-7 business days | Total estimated time: 10-15 business days from return shipment

Refund Methods and Timeline

Refund Processing Times:

Refund Methods Available:

For Amazon Purchases: Amazon Gift Card Balance (2-3 hours), Original Payment Method - Credit Card (3-5 business days), Debit Card (up to 10 business days), or Amazon Store Card (3-5 business days).

Important Note About Amazon Refund Processing: Amazon processes refunds independently according to their policies. Blissed Skin cannot expedite or modify Amazon's refund timeline. For questions about Amazon refund status, please contact Amazon Customer Service directly at 1-888-280-4331 or through Your Orders page at amazon.com/orders.

For Direct Website Purchases: Store Credit (Recommended - receive 110% of your order value, never expires), Original Payment Method (Credit Card: 5-10 days, PayPal: 3-5 days), or Check (2-3 weeks, by special request only).

Store Credit Bonus (Direct Website Only):

Choose store credit and receive 110% of your order value. Original order: $50 → Store credit: $55 | Original order: $100 → Store credit: $110. Credit never expires, no restrictions on use, stackable with promotions.

Return Shipping Costs

Who pays for return shipping depends on the reason for your return and where you purchased:

For Amazon Purchases:

Amazon Covers Return Shipping (Free Returns): All Amazon Prime eligible items, defective/damaged/incorrect items, items that don't match description, most electronics (45-day window), and all apparel and clothing items.

Customer May Pay Return Shipping: Some non-Prime eligible items, change of mind returns on select categories. Typically $5.99 - $9.99 deducted from refund amount (shown before you confirm return).

For Direct Website Purchases:

We Cover Return Shipping: Defective, damaged, or incorrect items received; items that don't match description; quality issues or manufacturing defects; or our error (wrong item sent, missing items).

• You Cover Return Shipping: Change of mind or no longer wanted; ordered wrong product or size; don't like scent, color, or texture (subjective reasons). Estimated cost: $5-10 (USPS, UPS Ground). We recommend using a trackable shipping service.

Amazon Returnless Refund Program:

For certain situations, Amazon may approve a returnless refund, meaning you receive a full refund and keep the item. Eligible for: items damaged during shipping, broken or non-functional products, consumable items (including skincare products), products where return shipping cost exceeds product value, or low-value items (typically under $5-10 at Amazon's discretion). Refund typically within 24-48 hours, no need to package and return the product.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened or used skincare products (unless defective)
• Gift cards or promotional items
• Items purchased from third-party retailers (must be returned to original seller)
• Items marked as final sale or clearance

Damaged or Defective Products

We take quality seriously. If you receive a damaged or defective product, we'll make it right immediately.

What Qualifies as Damaged/Defective:

A product is considered damaged or defective when it: arrives with visible physical damage, does not function properly upon receipt, has missing or broken parts, has manufacturing defects, does not match the product description, or product packaging is damaged affecting product integrity.

Our Response:

For Amazon Orders: Returnless Refund Available - In many cases, Amazon allows you to keep the damaged product and receive a full refund without returning it. This typically applies to: items damaged during shipping, products with non-repairable defects, items where return shipping cost exceeds product value, and consumable skincare products. Refund Timeline: Typically processed within 24-48 hours once approved. No Return Required.

For Direct Orders: Respond within 24 hours. Immediately send a replacement at no charge. Provide a prepaid return label for the defective item. No need to wait for the return—replacement ships right away! Refund shipping costs if applicable.

No Questions Asked Policy:

If you report a damaged or defective product within 7 days of delivery through our website, we'll replace it immediately without requiring detailed inspection or you to return the defective item first. Contact us at support@blissedskin.com with photos of the damage. Unlike standard returns, damaged or defective products can be reported at any time, not subject to the 30-day return window.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please:

1. Check your bank account again
2. Contact your credit card company (processing may take time)
3. Contact your bank (there may be processing delays)
4. If you've done all of this and still haven't received your refund, contact us at support@blissedskin.com